Candy d'Sa

The consultation process is as follows:

Step 1: Veterinary referral

I work on veterinary referral only. This gives you peace of mind that I have been approved and recommended by your veterinary surgeon, based on my experience and qualifications. It is also important that I am made aware of any relevant medical history concerning your pet.

Therefore: EITHER give me your vet's details when you book your consultation and I will contact them prior to your appointment, OR your vet may prefer to contact me directly to refer your pet. Vets may prefer to use a RCVS approved referral form.

Step 2: Booking a consultation

Contact me to discuss your pet's problems and book a consultation. Once your consultation has been booked, you will receive confirmation either by email or post (whichever is your preferred option), and a one-page history form for you to complete prior to the consultation.

Step 3: The consultation

Behavioural consultations are held at the owner's home and last approximately two hours.

During the consultation I aim to conduct a thorough assessment of your pet's behaviour, and observe his or her interactions with you, other family members and where necessary, other animals. I then devise a behavioural modification programme for you to follow.

Step 4: Follow-up

Following the consultation, I will send you a full written report outlining the behavioural modification programme. A copy is sent to the referring veterinary surgeon. Further support is provided when required by phone or email at no charge, and in rare cases, a follow-up consultation may be necessary.